1. We recognize and respect the importance of the privacy rights and personal data of our users. We are committed to complying at all time the Personal Data Protection Act 2010 (“PDPA 2010”) or any related laws that are applicable.

2. In providing Zyne Keep’s service which includes physical lockers (“the Locker”), and its online website (“the Site”) and/or mobile application (“the App”) (collectively referred as “the Services”), we may collect personal data about our users.

3. By signing up, registering, subscribing, accessing and using the Services, you acknowledge that you understand and agree to the terms of this Privacy Policy and that you consent and authorize us to collect, processing and using your personal data for the purposes and in the manners stated herein. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY AND THE MANNER YOUR PERSONAL DATA IS BEING COLLECTED, PROCESSED AND USED, WE MAY NOT BE ABLE TO PROVIDE THE SERVICES TO YOU.

4. We reserve the right may from time to time to amend, alter or replace any terms in this privacy policy, at our sole discretion or as required by laws. Such amendment, alteration or replacement will be brought to your attention through any medium or platform deemed to be appropriate by us and by continuing using the Services, you shall deem to have accepted the amended, altered and replaced terms of this Private Policy.

1. We may collect your personal data when:-

   1. you sign up, register, subscribe, access or using the Services;
   2. you contact or communicate with us vide any platforms, whether internal or external or with our outsource affiliates or agents;
   3. you register or participate in any of our campaign, contest, event or any of our activity;
   4. any complaints made by you or made against you;
   5. you register, subscribe or using our additional services; or
   6. you submit your personal data, offline and online, to us for whatever reason.

2. We may also collect your personal data from a third parties’ sites or platform for the purpose set out in this Privacy Policy if you have voluntarily provided to the third parties in accordance with the third parties’ terms of privacy policy.

Personal data that we may collect from you in signing up, registering, subscribing, accessing and using the Services include but not limited to:-

1. Name and username;
2. Your name and username registered on third parties’ site or platform or our authorized service providers;
3. Identity card number;
4. Gender;
5. Email address;
6. Telephone number;
7. Residential or commercial address;
8. Billing address;
9. Bank account and payment details;
10. IP address;
11. Type of devices and browser used;
12. Location;
13. Marketing preference;
14. Voice file and photograph.

1. We may use the personal data collect from you for the purpose including but not limited to:-

   1. facilitating the Services provided to you;
   2. enhancing your experience with the Services;
   3. for identification and verification purposes;
   4. send you marketing and promotional materials;
   5. for other marketing purposes that are related to you;
   6. for software maintenance and update;
   7. for the purpose of communication with you;
   8. for survey, analysis and research to improve our product and your experience;
   9. to process any complaint made by you or made against you;
   10. any other purposes which we may notify you in advance to obtain your consent.

2. For the purpose of 4.1 and the terms of this Privacy Policy, and to provide better experience for you in using the Services, we may disclose, share or transfer personal data from you to third parties including but not limited to our affiliates, subsidiaries company, any of our group’s platform, authorized agent or authorized third party service provider.

3. Further, you acknowledge and agree that we have the right and are obliged to disclose your personal data for the purpose of meeting our legal obligation under any laws when we are required to do so.

Your personal data will be retained as long as it is still relevant to the purpose stated in this Privacy Policy or for the period required by PDPA 2010 and any other related laws that are applicable.

1. We will strive our best to protect your personal data from unauthorized access, collection, use and disclosure by implementing various security measures such as restricting numbers of employee that are accessible to your personal data and regularly maintain and update the security of our software and technology.

2. However, you acknowledge that there is no absolute guarantee of security as far as internet transmission and storage are concern.

1. During your use of the Services, it is your responsibility to ensure your personal data is accurate all the time. Should you discover that the personal data we have about you is inaccurate, incomplete or outdated, you shall inform us.

2. You agree and represent to us that all the information provided and submitted by you are, to your best knowledge and belief, true, genuine and accurate and that no false information will be provided and submitted to us in using the Services.

1. You may withdraw your authorization and consent to us in using, processing and disclosing your personal data anytime by contacting us at support@zynekeep.com

2. We maintain limited data to comply with legal data retention obligations: in particular, we keep transaction data for 10 years to comply with tax and accounting legal requirements, credit card information for the duration the user may challenge the transaction and “traffic data” / logs for one year to comply with legal data retention obligations. We also keep records of consents members give us for five years to evidence our compliance with applicable law.

3. We maintain limited information on the basis of our legitimate interest: we keep customer care records and supporting data as well as imprecise location of download/purchase for five years to support our customer care decisions, enforce our rights and enable us to defend ourselves in the event of a claim, information on the existence of past accounts and subscriptions, which we delete three years after the closure of your last account to ensure proper and accurate financial forecasting and reporting, profile data for one year in anticipation of potential litigation, for the establishment, exercise or defence of legal claims, and data necessary to prevent members who were banned from opening a new account, for as long as necessary to ensure the safety and vital interests of our members.

4. Finally, we maintain information on the basis of our legitimate interest where there is an outstanding or potential issue, claim or dispute requiring us to keep information (in particular if we receive a valid legal subpoena or request asking us to preserve data (in which case we would need to keep the data to comply with our legal obligations) or if data would otherwise be necessary as part of legal proceedings).

5. You acknowledge and agree that, once the authorization and consent are withdrawn, we are no longer able to provide the Services to you or perform any contract we have with you. In such circumstances, we shall not be liable for not performing any contract we have with you.

1. To improve the Services and to provide better and safer experience for you, we may use cookies and any other technologies to collect your computer data for analysis and evaluation purposes.

2. You may delete cookies through your browser or device settings.

3. If you are using public network or computer, you are advised to delete the cookies instantly after use.

If you have any questions or concerns about our privacy practices, please do not hesitate to contact us at info@zynekeep.com